Last Updated February 15, 2021

URBAN MARKET is 100% committed to protecting your privacy. This privacy policy informs you about our online data collection and use. The terms of this policy apply to all URBAN MARKET websites unless different terms are specified in a form or contract provided to you online or offline.

By using this site, you understand and agree to the terms of this policy. This site is owned by URBAN MARKET and may be accessed in Mexico and abroad. For data protection purposes, URBAN MARKET is the data controller and, unless otherwise stated, is also the data processor. Information collected may be retained, and may be stored, processed, accessed and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

Collection of your personal information
URBAN MARKET collects certain types of information, such as the website that referred you to us, your ip address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site.

We may combine your visit and browsing information with personal information you provide. You can always choose not to provide personal information, but if you do, certain products may not be available to you. Personal information (e.g., your username and password, your name, your mailing address, your email address, and your phone number) is collected when you register. Additional personal information (e.g., your credit card number and billing address) is collected to process transactions or to provide products to you.

Limited demographic information, such as the industry you work in or location, is sometimes collected and may be linked to your personal information.

Use of Your Personal Information
URBAN MARKET collects and uses your personal information to operate and improve our sites, to process your transactions, to provide customer service, to conduct research and analysis to improve our products, services and online retail technologies, and to display content that is tailored to your interests and preferences.

We also use your personal information to communicate with you. We may send transaction-related communications, such as welcome letters, billing reminders, and purchase confirmations. We may also send you surveys or marketing emails to inform you about new online retail products or services or other information that may be of interest. If you do not wish to receive marketing emails, you may adjust your “personal information preferences” as described below or follow the unsubscribe instructions included in each email communication.

Personal information collected by URBAN MARKET, may be stored and processed in Mexico or any other country in which URBAN MARKET or its affiliates, subsidiaries, contractors or agents maintain facilities, and by using our sites or services, you consent to any such transfer of information outside of your country.

Sharing Your Personal Information
URBAN MARKET may share your personal information within our corporate group, including with our subsidiaries and divisions, all of which may use your information for the purposes set out herein.

We may share your personal information with service providers who perform services on our behalf. For example, we may contract with other companies to handle payment processing, to provide data storage, to host websites, to fulfill orders and shipments, to assist in direct marketing, to perform audits, etc. These companies will be permitted to obtain only the personal information they need to provide the service. They are required to keep the information confidential and are prohibited from using it for any other purpose.

Information about our customers, including personal information, may be disclosed as part of any merger, acquisition or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the company’s business assets. We will notify you of such an event as described in the “changes to this privacy policy” section below.

URBAN MARKET reserves the right to disclose your personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.

Accessing Your Personal Information
If you would like to review or change the information you have previously provided to us, you may access your information in the “my account” section of the website. Our customer service department can also assist you in making any changes, as well as exercising your right to have your personal information deleted. If you need further assistance, please contact us at, you may receive a response from us within ten (10) calendar days. Please note that you cannot change your user name without re-registering your e-mail address with URBAN MARKET.

Personal Information Preferences
URBAN MARKET respects your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing emails from us, please let us know by: (1) checking or unchecking the appropriate box on your online registration form or the “my profile” page of the website; (2) contacting customer service; or (3) emailing, to change the email.

If you opt out of receiving marketing emails, please note that you may still receive transactionally or account emails (e.g., purchase confirmations and account balance statements).

Use of cookies and other technologies
URBAN MARKET uses “cookies” to enable you to register for our services and to help personalize and enhance your online experience. A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal information, that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your browsing and shopping history.

Cookies offer you many conveniences:
They allow you to identify registered users when they return to the site so they can retrieve previous image search results, access lightboxes and shopping carts, and view their previous invoices.

Cookies save you time by eliminating the need to repeatedly enter the same information.
Cookies allow us to deliver personalized content to you, including search results and targeted advertising.
Cookies help protect your security by checking your login details and can help prevent fraud.
Cookies remember your preferences when you use the site.
Cookies also identify certain customers in case those customers wish to receive assistance from a live, online customer service representative.
We strive to make this site user-friendly and relevant. Our goal is to offer you more personalized products.
For this purpose, for example, we also work with third-party partners, who use cookies on our site to:

Measure and analyze the aggregate usage and volume of statistical information from our users on our website. The information collected may include, but is not limited to the following: user’s browser activity when visiting the site, users’ site path, general information about the visitor’s internet service provider and host, and the time users arrive at the site.
Remembering our users’ previous product searches, and dynamically display more relevant content to them.

Record user behavior on our site, such as pages visited, emails clicked, forms completed, and products purchased to create customized advertisements and communications that better meet your needs.
Evaluate user traffic and behavior on the site to compile activity reports for our internal use only.
Conduct research and diagnostics to improve our products.
Identify users who come to the site through a referral from an affiliated website or sponsored link.
This privacy policy covers the use of cookies only by URBAN MARKET, and does not cover the use of cookies by third parties.

If you would like more information about Internet advertising companies, including how to opt out of their information collection, please visit

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These tiny electronic images help us determine how many users have visited certain pages or opened messages or newsletters. We do not use these single-pixel gifs to collect personal information.

You can accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. Please note that the site is optimally designed to work with cookies enabled in your web browser. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that rely on cookies. This may hurt your website experience.

Security of your personal information
The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information. For example, when you enter sensitive information (such as your credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (ssl). No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Email Referrals
If you choose to use our email referral services to tell a friend about our products, we will ask you for your friend’s name and email address. We will use that information to send your friend a one-time email inviting him or her to visit the site and review the product he or she has selected. We may use a third-party provider to administer this feature, but that third-party provider may only use the information submitted to facilitate this one-time email. Neither the third party provider nor the store will use this information after the e-mail is sent.

We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use or enter information on this site.

We may link to websites, including those of our third party content providers that have privacy policies and practices different from those disclosed here. We assume no responsibility for the policies or practices of such linked sites and encourage you to familiarize yourself with them before use.

Changes to this privacy policy
We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this statement or in the way your personal information is used, we will notify you by prominently posting such changes here or on our home page, or by sending you an email. We encourage you to review this policy each time you visit one of our sites.